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Return Policy

Replacement parts/supplies being returned to CCSParts.com because of warranty claim or shipping damage are handled separate from you receiving the replacement parts/supplies. You will need to re-order your part/supply. Once we have received the item in question and inspected it, a refund will be issued. Customer will be reimbursed for original order, less the shipping charges based on UPS rates. CCSParts.com will not accept returns due to shipping damages on orders of $100 or more, unless the customer has paid for shipping insureance.

Returns for UNOPENED wrongly ordered or unwanted items will incur a 20% restocking charge of original cost of item ordered. Customer will be reimbursed for original order, less the shipping charges based on UPS rates. Customer to incur shipping charges for wrongly ordered or unwanted items. OPENED BOX or SPECIAL ORDER items cannot be returned.

*PLEASE NOTE THAT IF THE CUSTOMER FAILS TO RETURN THE DEFECTIVE OR DAMAGED ITEM TO CCSParts.com WITHIN 15 DAYS, CUSTOMER WILL BE CHARGED OUR PUBLISHED WEBSITE PRICE FOR THE REPLACEMENT ITEM.

CCSParts.com liability hereunder shall be limited to replacement or reimbursement as stated above. This warranty is exclusive and in lieu of all other warranties, expressed or implied. The tampering of any CCSParts.com cartridge by any person or persons, other than by a CCSParts.com representative, voids all warranties and releases CCSParts.com from all liability.

IN NO EVENT SHALL CCSParts.com BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.
Items Returned as Undeliverable

ANY ITEM(S) RETURNED TO US DUE TO A CUSTOMER NOT BEING AVAILABLE FOR ACCEPTANCE OF PACKAGE AFTER REPEATED ATTEMPTS BY THE SHIPPING SERVICE SHALL BE CONSIDERED "UNWANTED" AND A 20% RESTOCKING CHARGE SHALL BE APPLIED TO ANY REFUNDS GIVEN. SHIPPING COSTS TO AND FROM WILL NOT BE RE-IMBURSED.
Returned Because of Incorrect Address
ANY ITEM(S) RETURNED TO US DUE TO AN INCORRECT ADDRESS SUPPLIED BY THE CUSTOMER AFTER REPEATED ATTEMPTS BY THE SHIPPING SERVICE TO OBTAIN A CORRECT ADDRESS HAS FAILED SHALL BE CONSIDERED "UNWANTED" AND A 20% RESTOCKING CHARGE SHALL BE APPLIED TO ANY REFUNDS GIVEN. SHIPPING COSTS TO AND FROM WILL NOT BE RE-IMBURSED.

Conditions for Refund or Exchange

NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER

All returned items must have a return authorization number provided by CCSParts.com. To receive an authorization number, please email us at: info@ccsparts.com

No returns will be accepted after the warranty and/or exchange periods listed above. Please do not write R.A. numbers on the product packaging. Please write R.A. numbers ONLY ON THE SHIPPING CONTAINER. Return items with writing, labels, or any damage or defacing to the product packaging will not be accepted or will incur a 30% restocking fee. All returns must be packaged in cardboard shipping container. Do not ship return items in product packaging please.
BOX IT UP, PLEASE.